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Reporting a Concern Incident or Complaint
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Redlands
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Back to  Registrar's Office
Reporting a Concern Incident or Complaint

Reporting a Concern, Incident, or Complaint

This page contains information for reporting a concern, incident, or complaint for the University of Redlands.

The University of Redlands cultivates a campus environment that is respectful of individual dignity, community inclusiveness, and service to others. In service to this commitment, we have established policies, procedures, and support mechanisms that campus community members may access when issues of concern need to be reported. The University of Redlands takes very seriously complaints and concerns regarding the institution and prohibits retaliation of any kind against individuals who make complaints in good faith.

Jump to section links:

Emergencies and Reports of Criminal Activity:

For emergency assistance immediately dial 911. The Redlands Police Department can be reached at (909) 798-7681.

Public Safety

(909) 748-8888
public_safety@redlands.edu
Public Safety (redlands.edu) 

Academic Complaints

To properly address issues and continuously improve, the University encourages students to share their concerns about educational experiences or the quality of services they receive with those in a position to help. Most concerns should be handled directly through the department, college, or school in which the issue originates. If no satisfactory resolution results, or power differences are too significant to address issues directly, concerns may be elevated to the Department Chair, then to Associate Dean, then to Dean.

Please consult the University Catalog for how to address concerns with research misconduct and grading disputes. 

School of Business & Society

Dean, School of Business & Society  
(909) 706-5098 
Office of the Dean School of Business & Society

Associate Dean of Programs and Student Success 
(909) 748-8060 

College of Arts and Sciences

Dean, College of Arts and Sciences 
(909) 748-8359 
cas_deansoffice@redlands.edu 
Office of the Dean College of Arts and Sciences

Associate Dean for Curricular Affairs (College of Arts and Sciences)
(909) 748-8563

Associate Dean of Student Engagement (College of Arts and Sciences)
(909) 748-8496 

School of Education

Dean, School of Education
(909) 748-8816
soe_dean@redlands.edu
Office of the Dean, School of Education

Associate Dean of Academic Affairs
(909) 748-8933

San Francisco Theological Seminary  

Dean, San Francisco Theological Seminary (SFTS)
(415) 451-2889
San Francisco Theological Seminary

Associate Dean, SFTS
(415) 451-2838 

Discrimination, Harassment, Sexual Misconduct, or Retaliation

Information about filing complaints about discrimination, harassment, sexual misconduct, or retaliation can be found in the University’s Notice of Non-Discrimination and on the webpage for the University’s Office of Equity & Title IX. 

Director of Equity & Title IX Coordinator 
titleix@redlands.edu 
(909)748-8916

Workplace Injury or Illness / Worker’s Compensation 

Director of Risk Management, Environmental Health and Safety, Compliance and Sustainability 
(909) 748-8466 
healthandsafety@redlands.edu 
Environmental, Health, and Safety 

Assoc. VP Talent, Diversity and Culture & Chief Human Resources Officer
(909) 748-8040
askhr@redlands.edu
Human Resources - Home

Damage or Unsafe Condition on University Property

Director of Risk Management, Environmental Health and Safety, Compliance and Sustainability 
(909) 748-8466 
healthandsafety@redlands.edu 
Environmental, Health, and Safety

Violence in the Workplace 

For emergency assistance immediately dial 911. The Redlands Police Department can be reached at (909) 798-7681. 

Public Safety 
(909) 748-8888
public_safety@redlands.edu
Public Safety (redlands.edu) 

Director of Risk Management, Environmental Health and Safety, Compliance and Sustainability
(909) 748-8466
healthandsafety@redlands.edu
Environmental, Health, and Safety 

Assoc. VP Talent, Diversity and Culture & Chief Human Resources Officer
(909) 748-8040
askhr@redlands.edu
Human Resources - Home 

Concerns for the Safety or Well-being of Students

The mission of the Campus Assessment, Response & Education (CARE) Team at the University of Redlands is to identify students who are experiencing distress/difficulty or displaying behaviors that put themselves or others at risk, and connect those students with campus or community resources to help them manage the distress and resolve the issue(s) at hand so that they can maintain wellbeing and academic achievement.  

Any student or campus community member who has a concern for the wellbeing of oneself or of another student, please make a referral to the CARE Team via this link. If you are not sure whether to make a referral to the CARE Team, please consult this Bulldogs CARE folder. 

Director, Counseling Center 
(909) 748-8108 
counselingcenter@uredlands.onmicrosoft.com (Email is not monitored during summer break)
Counseling Center 

Assistant Dean of Residence Life, Housing, and Student Wellbeing 
(909) 748-8352 
CARE Team Referral (maxient.com) 

Concerns for the Safety or Well-being of Employees

Assoc. VP Talent, Diversity and Culture & Chief Human Resources Officer 
(909) 748-8040 
askhr@redlands.edu 
Human Resources - Home 

Intercollegiate Athletics Violations 

All current student-athletes and coaches are informed of the NCAA Division III Rules through in-person or online education on a yearly basis.  The 2024-25 NCAA Division III Summary of Key Regulations and NCAA Division III Manual are available on the athletics website under “Student-Athletes.”  Any concerns for potential NCAA violations should be submitted to the Associate Director of Athletics / Compliance & Eligibility Officer, for review. 

Associate Director of Athletics Compliance & Eligibility Coordinator  
(909) 748-8884 
Athletics 

Access and Accommodations for Students with Disabilities 

The Student Success Center provides resources for students to support their learning journeys. If you are a student with a disability, our Student Success team will tailor academic accommodations to your specific needs to provide you with equal access and equal opportunity to a Redlands education. Full details can be found on the Accessibility at Redlands webpage.  

Director of Academic Support and Accessibility  
(909) 748-8484 
asa@redlands.edu 

Associate Director of Accessibility 
(909) 748-8069 

Accessibility and Accommodations for Employees with Disabilities 

Assoc. VP Talent, Diversity and Culture & Chief Human Resources Officer
(909) 748-8040
askhr@redlands.edu
Human Resources - Home 

Request for Leave of Absence  

Assoc. VP Talent, Diversity and Culture & Chief Human Resources Officer
(909) 748-8040
askhr@redlands.edu
Human Resources - Home

Other Complaints or Concerns 

If you have a complaint not addressed by one of the policies or procedures identified here, or if you have questions regarding the proper process for addressing your complaint, you may contact: 

  • Student Affairs at (909) 748-8243 
  • The Office of Human Resources at (909) 748-8040 
  • Academic Affairs at (909) 748-8790 
  • The Office of the General Counsel at (909) 748-8174 

*    *    *    *

These contacts will provide guidance on the campus process for addressing your particular issue.  You may also make anonymous complaints using Ethics Point. This option is for complaints regarding alleged fraud, abuse, waste of University resources, or violation of any law or regulation by the University in connection with its official business functions. 

If you believe that your complaint warrants further attention after you have exhausted all the foregoing steps and appeals, you may present your complaint to the WASC Senior College and University Commission (WSCUC) if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. WSCUC is the agency that accredits the University of Redland’s academic program. 

You may contact the Bureau for Private Postsecondary Education, which has some authority to address complaints regarding the University of Redlands. The bureau may be contacted by email at bppe@dca.ca.gov or by mail at Bureau for Private Postsecondary Education, P.O. Box 980818, West Sacramento, CA 95798-0818 (office address: 1747 North Market Boulevard, Suite 225, Sacramento, CA 95834), bppe.ca.gov (website), (888) 370-7589 or (916) 574-8900 (phone), and (916) 263-1897 (fax). 

The University of Redlands has provided this disclosure in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in 34 C.F.R. §§ 600.9(d)(3) and 668.43(b).